Terms of purchase

  1. General
  2. The following constitute an agreement between you and BTFL PTE LTD. ( Company Registration No.: 201433529K.) ("BTFL", "we" or "us"), the operator of the Blackmores website www.blackmores.international ("the Site"), in relation to the purchase of goods via the Site. These Terms of Purchase are in addition to the Terms of Service and Privacy Policy ("the Additional Terms"), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail.

    By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in Thailand any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.

  3. Changes to these Terms of Purchase
  4. We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site.

  5. Ordering goods
  6. The range of goods offered over the internet directly from Blackmores Thailand is sourced from Blackmores' wide range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

    Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered and we send you written confirmation via email of the cancellation prior to the goods being dispatched to you.

    Blackmores may change the prices published on this Site at any time. Prices of products placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment.

    While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, aCommerce reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

    We may require additional verification or information before accepting any order. Verification required will be determined by us.

    In Thailand and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

    We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

  7. About our prices
  8. Product availability may vary between regional retail stores and Blackmores website due to different retailer offers. For deliveries within Thailand, all prices are inclusive of the Thailand Government's Value Added Tax (VAT), currently set at 7% of the price of all products, but subject to change. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

  9. Blackmores International account payments
  10. Payments to Blackmores can be made by Visa and Mastercard only. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of VAT for Thailand deliveries and exclusive of VAT for all products shipped outside Thailand.

  11. Delivery
  12. Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Thailand, orders will usually be delivered within 3 days of ordering. Blackmores cannot guarantee delivery times, including due to reasons beyond Blackmores control. All deliveries are made Monday - Friday via aCommerce. There are no weekend deliveries.

    Delivery in Thailand is free once a purchase is made.

  13. Returns policy
  14. We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Thailand Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email [email protected] and ensure you include your order number which was emailed to you upon processing of your order.

    All refund payments will be processed in Thai Baht and aCommerce will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. aCommerce will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

  15. Safe arrival
  16. All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content - please ensure you include your order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

  17. Title and risk
  18. Title to the goods purchased on this Site does not pass from Blackmores Thailand to you until we have received payment in full for the goods.

  19. Disclaimer of warranty
  20. aCommerce is providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Blackmores and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Thailand Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, aCommerce expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

  21. Termination
  22. Your ability to purchase goods from this Site may be terminated by aCommerce at any time without notice. All restrictions, licenses granted by you and limitations of Blackmores' liability will survive termination.

  23. Contact aCommerce
  24. aCommerce is located at 689 Bhiraj Tower, 33rd Floor, Sukhumvit Road, Khlongton Nua, Wattana, Bangkok 10110, Thailand

    For queries relating to an order please email [email protected] and ensure you include your order number.