Purchasing FAQ's

Ordering

What forms of payment do you accept?

We currently accept Visa and MasterCard.

Can I add items or make changes to an order?

As orders begin processing as soon as they are submitted, it is not possible to make any changes or additions to the order.

Do you accept back orders for out of stock products?

No, we currently do not have a back order system in place. If an item is out of stock it will be displayed as unavailable on the website.

What are the expiry dates on the products sold?

The products sold on Blackmores.international have expiry dates of between 6 months to 2 years to give you a suitable amount of time to use them. Please bear this in mind if you intend to order in bulk.

Shipping - General questions

When will my order ship

All items are shipped within 24 hours after the purchase is made and most of the time even sooner (working days only). All Wine Connection deliveries are sent via Premium Courier. The deliveries are made between 9 am – 7 pm. Currently, we deliver from Monday to Friday.

I haven't received my order within the specified timeframe, what do I do?

If your order does not arrive within the specified time please contact Blackmores International via email: eshopservices@blackmores.co.th, quoting your order number.

How can I track my order?

You will receive an email when your order is received and sent out. This email will contain a link where you can track your parcel online. Once your order is in the hands of Thailand Post, they are best placed to assist you with any tracking related queries.

Delivery within Thailand

What is the delivery cost?

For any purchases, standard shipping and standard delivery in Thailand is free.

How long will it take until I receive my order?

We ship via our own delivery fleet and several other premium carriers. If you order by noon 12 pm on a business day, you will receive it in 2-3 business days. We do not yet guarantee overnight shipping, although many areas of Bangkok will receive their orders the next day*. 

* For remote area such as Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 3-4 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.

How do I track my order?

When your order ships, you will receive an email with the shipping and tracking information. You can use your tracking number on our website to trace your order. You can also find your tracking number with your order details; Click the "Account Dashboard" button in your account.

Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't show up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.

What happens if I am not at home when my order is being delivered?

In the process of delivering the product to you, our driver will contact you on the number provided to ensure that you are at the address that you have given to us. If you are not home at the time, do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If we are still unable to deliver the product to you despite our best efforts, the money paid for the product will be returned to you, but not the shipping fee (For more detail please check our “refund policy”). Undeliverable orders will not be resent and you must place a new order.

Cancelling & Returns

Can I cancel my order?

Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, we are unable to cancel the order.

What is your return policy?

If for any reason you are not satisfied with your purchase or you feel the quality of the product is less than you expected, please email eshopservices@blackmores.co.th

Blackmores International stands by the quality of our products and we are happy to offer a refund or replacement if appropriate. Some exceptions apply. Please note that misuse, unauthorised use or product tampering may prevent it being accepted for return or may void this policy.

Conditions for a return or change products:

1. Customer is entitled to a return or change products on the followings;

found that the products broken or defected due to unsuitable packaging or shipping,

found that the products delivered are not in line with the order made

2. Customer shall notify the intention to return within 7 days after receiving products and the products shall be unopened.

 

Procedure

1. Calling Call Center at 02 203 7900 (Monday -Friday from 09.00 am to 06.00 pm only) and referring your Order Number.

The Company will inspect detail of your Order and response within 3 working days.

2. The company may request you to send us photo of the broken or defective products for our consideration by sending to e-mail address at eshopservices@blackmores.co.th.

3. If the products are eligible for a return or change in compliance with the conditions, the Company will set the appointment date and time to take the returned products from you or change the products for you. This shall be proceeded within 14 days after receiving your notification.

4. In case of a return of the products, if payment is made by credit card - the Company will refund back your credit card account you use for payment of products or if payment is made in cash – the Company will credit to your bank account. You shall notify the Company of your account number of your designated bank by sending to e-mail address at eshopservices@blackmores.co.th.

Should you have any additional queries regarding a return or change the products, please contact Call Center at 02 203 7900 (Monday -Friday from 09.00 am to 06.00 pm only).