Terms of purchase

1. General

The following constitute an agreement between you and BTFL PTE LTD. ( Company Registration No.: 201433592K.) ("BTFL", "we" or "us"), the operator of the Blackmores International website www.blackmores.international ("the Site"), in relation to the purchase of goods via the Site. These Terms of Purchase are in addition to the Terms of Service and Privacy Policy ("the Additional Terms"), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail.

By purchasing goods via this Site, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the Republic of Singapore any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you via the Site.

2. Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site.

3. Ordering goods

The range of goods offered over the internet directly from Blackmores International is sourced from Blackmores' wide range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered and we send you written confirmation via email of the cancellation prior to the goods being dispatched to you.

Blackmores may change the prices published on this Site at any time. Prices of products placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, BTFL reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Singapore and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

4. About our prices

Product availability may vary between regional retail stores and Blackmores International' website due to different retailer offers. For deliveries within Singapore, all prices are inclusive of the Singapore Government's Goods and Services Tax (GST), currently set at 7% of the price of all products, but subject to change. For deliveries to destinations outside of Singapore, GST is removed. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

5. Blackmores International account payments

Payments to Blackmores International can be made by Visa and Mastercard only. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Singapore deliveries and exclusive of GST for all products shipped outside Singapore.

6. Delivery

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Singapore, orders will usually be delivered within 3-5 days of ordering. BTFL cannot guarantee delivery times, including due to reasons beyond BTFL control. All deliveries are made Monday - Friday via SF Express. There are no weekend deliveries.

Delivery fees are subject to changes without notice. For purchases over SGD50, a standard delivery is free. For purchases under SGD50, a delivery fee of SGD4 applies.

For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that BTFL is not responsible for, and has no control over, the local postal service in your country. You agree that BTFL cannot be held liable for any shipping issues, delays or errors originating from within your country.

Please note that we do not ship orders to Europe, India and Indonesia.

International shipping fees vary by the amount of products ordered. International shipping fees are subject to changes without notice. For purchases over SGD150, international shipping is free. For purchases under SGD150, a standard international shipping fee of SGD20 applies.

When ordering from Blackmores International, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Singapore may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; BTFL has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

BTFL reserves the right not to deliver goods to certain countries. Please check the Purchasing FAQS [see attached] for further details. BTFL is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Blackmores International, for delivery outside Singapore, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

7. Returns policy

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Singapore Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email [email protected] and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Singapore Dollars and BTFL will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. BTFL will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

For every successful refund payment for orders from Singapore, a delivery fee of SGD5 will be charged and deducted from your initial purchase order. This is non-refundable.

For every successful refund payment for orders from outside Singapore, a standard international shipping of SGD20 will be charged and deducted from your initial purchase order. This is non-refundable.

8. Safe arrival

All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content - please ensure you include your order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

9. Title and risk

Title to the goods purchased on this Site does not pass from BTFL to you until we have received payment in full for the goods.


10. Disclaimer of warranty

BTFL is providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Blackmores International and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Singapore Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, BTFL expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.


11. Termination

Your ability to purchase goods from this Site may be terminated by BTFL at any time without notice. All restrictions, licenses granted by you and limitations of Blackmores' liability will survive termination.


12. Contact BTFL

BTFL is located at 38 Jalan Pemimpin, #05-09, Singapore 577178

For queries relating to an order please email [email protected] and ensure you include your order number.